Frequently Asked Questions

Why can't I book a reservation right now?

Reservations must be placed in advance to ensure a staff member is availablefor your booking time, a room is available and not currently being serviced. On occasion, we may be able to provide a room immediately so feel free to call us and inquire.

Do you facilitate special requests?

Yes! We have had marriage proposals, baby reveals, etc so please call us to discuss.

Do participants under the age of 18, need to be accompanied by an adult?

No, however you must have a waiver signed by an adult.

Is there a minimum age of guests allowed in the rooms?

You must be at least 6 years old and have a waiver signed by a parent/guardian if under 18. You may also have someone wait in the lobby with a child younger than 6.

Will there by any scary moments during the time in the room?

No, the rooms are not designed to scare you, but there will be some artificial noise.

How long does each event last?

Most commonly, your entire experience will last about 80 minutes. 15 minutes to check in, 60 minutes in the room and a 5 minute closing.

When are you open?

Bookings are available Tue - Sun 11am to 7:45pm.

Do you facilitate team-building exercises?

Escape Tech is currently in the process of establishing specialized corporate offerings expected to launch in the winter of 2019. Corporate teams are always welcome and often frequent Escape Tech. Contact us directly for custom hours.

What is the typical success rate?

You'll have to come try a room to find out.

What is your cancellation policy?

Guests may cancel a reservation at any time as long as at least 48 hours notice is provided. Please email us if you need to cancel a reservation.

What happens if we are late for our reservation?

We'll try to accommodate you as best we can however since staff will need to be available and other bookings may run up against yours, typically you'll have less time to complete the room if you are late so you'll definitely want to arrive 15 min early.